Investigating awareness and attitudes levels of managers and staffmembers in terms of establishing total quality management

Jahangir, F. and Akbari, H. and Jahangir, S. and Aghajani, M. and Nezam-Taheri, M.S. (2015) Investigating awareness and attitudes levels of managers and staffmembers in terms of establishing total quality management. Research Journal of Pharmaceutical, Biological and Chemical Sciences, 6 (3). pp. 1804-1819.

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Abstract

Health care practices have always been emphasized due to the commitment and the sort of services provided for the public. Therefore, improving the quality of health care practices can guarantee the health of everyone paying insurance premiums and compensate the high expenses of the services. The aim of this study was investigating awareness and attitudes levels of managers and staffmembers in terms of establishing Total Quality Management. This was a descriptive study to investigate the levels of awareness and attitudes among Kashan University of medical sciences managers and staffmembers. Out of 1004 staffmembers and 100 managers, 120 staffmembers and 41 managers were selected randomly using the list provided by the personnel department of the university. A questionnaire was devised regarding the levels of awareness and attitudes among the managers and staffmembers in terms of establishing Total Quality Management. Then, they completed the questionnaire. After collecting the data, it was analyzed statistically. In the study, 120 staffmembers and 41 managers were investigated in terms of the educational levels. The candidates were categorized into two groups, staffmembers and managers. Among the first group, 85 (70.8) had BA, 21 (17.5) Associate's degree, 8 (6.7) M.A. and the rest had high school diploma. Also in terms of work place, in this group 85 (70.8) worked in medical services and 22 (18.3) in personnel office department. 43 (35.8) passed TQM course. 93 (77.5) were female and the rest were male. Among the second group, 28 (68.3) were female and 24 (58.5) passed the course. Also 26 (63.4) were in the medical services. The results demonstrated that the levels of awareness and attitudes regarding establishment of TQM among the staffmembers and managers were not favorable and it was far from the goal. But some staffmembers and managers have wide and positive insight in this regard and also some staffmembers with higher educational level or some managers having long time years of service believed that the most powerful strategy to cope with the obstacles in health care practices was to implement TQM.

Item Type: Article
Additional Information: cited By 0
Uncontrolled Keywords: adult; Article; awareness; controlled study; curriculum; descriptive research; educational status; female; health care practice; health personnel attitude; human; male; manager; medical service; prevalence; questionnaire; total quality management; workplace
Subjects: Medicine
Divisions: Faculty of Nursing & Midwifery > Department of Management & Health
Depositing User: editor . 2
Date Deposited: 08 Mar 2017 13:51
Last Modified: 08 Mar 2017 13:51
URI: http://eprints.kaums.ac.ir/id/eprint/307

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